Shipping & Returns

Dispatch

Standard catalogue items dispatch within one to two business days of a confirmed order. Orders confirmed after 2:00 pm Eastern may be processed the following business day. If you have a hard deadline, tell us when you enquire and we will confirm feasibility before you commit.

Carriers and tracking

US domestic shipments are sent with tracked carriers. A tracking number is emailed when the parcel leaves our facility. Delivery is typically one to five business days depending on destination.

Packaging

Vials are sealed and cushioned, and shipped in discreet outer packaging with no indication of the contents. Lyophilised peptides are stable at ambient temperature for the duration of normal transit, so standard shipping is appropriate. Cold-chain shipping is available on request.

Shipping charges

Shipping is quoted with your order and depends on destination, weight and service level. Charges are shown on the invoice before payment.

Damaged or incorrect shipments

Inspect your parcel on arrival. If material arrives damaged, leaking, or different from what was invoiced, notify us within five business days with photographs of the packaging and the vial. We will replace or credit the affected items at our cost.

Returns

Because these are research materials with chain-of-custody requirements, we cannot accept returns of opened vials, reconstituted material, or product stored outside the specified conditions. Unopened, undamaged material may be returned within 14 days of delivery by prior written arrangement; a restocking fee may apply and return shipping is the customer's responsibility. Refunds are issued to the original payment method after inspection.

Cancellations

Orders may be cancelled before dispatch at no charge. Once dispatched, the return terms above apply.

Customs and international

We prioritise supply within the United States. Where we agree to ship internationally, the customer is the importer of record and is responsible for import duties, taxes and compliance with destination-country regulations. We cannot guarantee clearance and do not refund shipments seized by customs.

Questions

Contact support@mapleptiva.com and we will resolve it directly.